You may exchange items for a different size, however all exchanges are based on stock availability. To exchange an item, simply print and fill in the online return form existing at our website and indicate at the “Reasons for Return” field, that you wish to exchange it for a different size. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging. All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. We make quality control in order to guarantee that you receive our products in excellent condition, however since your order is travelling a long way to get to you, we suggest that you check your item(s) as soon as you receive it and notify us within two (2) days of receipt in case you realize any irregularities or damages, as to ensure a hustle-free replacement. After this time window, we cannot accept the faulty item(s).
We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 7 business days of receipt. Your refund will be credited to the original payment method. In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Please note that original shipping charges are non-refundable. Unfortunately, we cannot provide refunds for pre-orders. Please also note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. To request for a refund, simply fill in the return form that you will receive with your delivery package and indicate at the “Reasons for Return” field, that you wish a refund. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging where you should also sign and enclose the signed return sent to you along with the initial parcel.
Find the form in your delivery package and fill in all the necessary fields. Then sign it and enclose it with the item you would like to return.